Payment and Refund Policy

Payment and Refund Policy 2018-02-18T23:06:45+00:00

My payment and refund policies are designed to help both of us. Refunds are available for some of my services, such as public Tableau training, if your plans change and you can no longer attend.


Discovery Analytics
Discovery analytics is a service where I explore your data to provide insights and dashboard recommendations. I will send an invoice after the service is conducted and payment is due 30 days from the date of the invoice; no refunds are offered.


Decision-Ready Dashboards
Decision-ready dashboards are custom-made Tableau dashboards created with your own data. I will send an invoice after the service is conducted and payment is due 30 days from the date of the invoice; no refunds are offered.


Private Tableau Training
In order to provide private Tableau training at your offices, I require a 50% deposit. Upon the completion of the training, I will invoice the remaining 50% as well as bill travel at cost. Payment is due 30 days form the date of the invoice and no refunds are offered.


Public Tableau Training
Tickets for my public Tableau trainings are sold up front. Should an event you purchased a ticket for be cancelled for any reason, you will receive a full refund automatically. Should an event you purchased a ticket for be rescheduled for any reason, I will reach out to you directly to give you the option to receive a full refund (you will have 30 days to respond) or attend the rescheduled training.

Should you no longer be able to attend a training, you can either reassign your ticket to a colleague or:

– If you notify me at least 30 days from the training, I will provide a refund minus a 25% payment processing and rebooking fee.
– If you notify me at least 14 days from the training, I will provide a refund minus a 50% payment processing and rebooking fee.
– No refunds are offered within 14 days of the training.


Coffee (or Beer) with Ryan
These are one-hour working sessions that are paid for up front and no refunds are offered.

Please reach out to ryan@ryansleeper.com with any questions.